Application
This unit applies to individuals who perform a range of routine tasks in the workplace. They use fundamental knowledge and skills to perform tasks using personal productivity tools under direct supervision or with limited responsibility.
Personal productivity tools facilitate communication and personal time management. Email applications, calendars and appointment books are examples of personal productivity tools that facilitate time management.
Prerequisites
Not applicable.
Elements and Performance Criteria
1. Use calendar features | 1.1 Navigate within the calendar of the personal productivity tool and schedule events and appointments 1.2 Set a reminder and if necessary customise the reminder 1.3 Customise the calendar views and, where necessary, menus and toolbars, and work within different views 1.4 Delete events and appointments 1.5 Customise the calendar's print options and print the calendar according to format requirements |
2. Use contact management | 2.1 Create, edit and delete contacts as required, recording information in the appropriate fields 2.2 Use contact information for email purposes according to organisational policies related to privacy 2.3 Group contacts into categories that are consistent and meaningful |
3. Use additional features | 3.1 Link activities and contacts when required 3.2 Use expense sheets, search facilities, notes and email when appropriate 3.3 Integrate the above features with other applications or the calendar and contacts list |
Required Skills
Required skills
basic data entry skills to enter data into personal productivity tool
communication skills to:
communicate with peers and supervisors
seek assistance and expert advice
literacy skills to:
interpret user manuals and help functions
read and interpret basic workplace documents
problem-solving skills to address common operational problems when using personal productivity tool.
Required knowledge
organisational guidelines regarding:
email use
internet connection and usage policy
web etiquette
calendar and scheduling tools.
Evidence Required
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment | |
Critical aspects for assessment and evidence required to demonstrate competency in this unit | Evidence of the ability to: use the calendar of the personal productivity tool to schedule events and appointments create, edit and delete contacts use the additional features of a particular personal productivity tool. |
Context of and specific resources for assessment | Assessment must ensure access to: use of PDA use of organising software currently used in industry organisational policies on internet usage appropriate learning and assessment support when required. Where applicable, physical resources should include equipment modified for people with special needs. |
Method of assessment | A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit: verbal or written questioning to assess candidate’s knowledge of organisational guidelines on internet and email use and web etiquette direct observation of candidate scheduling events and appointments using personal productivity tool review of calendar prepared by candidate according to format requirements. |
Guidance information for assessment | Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate. Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed. Indigenous people and other people from a non-English speaking background may need additional support. In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge. |
Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Personal productivity tool may include: | applicable personal productivity software applications hardware: hand-held personal computers (PCs) with various operating systems high-end mobile phones PDAs. |
Events and appointments may include: | jobs meetings visits. |
Views may include for a calendar: | day to a page week to a page month to a page year to a page. |
Toolbars may contain: | buttons menus a combination of both. |
Print options may include: | layout number of copies orientation paper size. |
Contact information may include: | address name nickname phone number. |
Sectors
General ICT
Employability Skills
This unit contains employability skills.
Licensing Information
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement but users should confirm requirements with the relevant federal, state or territory authority.